HELP WITH Cold Spring Harbor Laboratory (CSHL) Press Journals Online:
Frequently Asked Questions about Institutional Subscriptions
- My institution has a subscription to CSHL Press Journals Online, but I'm
not able to see the full text of articles. I'm prompted for a username
and password. Why is this happening?
When this happens, the IP address for your machine is not being recognized by the server. This failure is caused by one of three things:
- Your institutional subscription has not yet been activated.
- When the online subscription was activated all needed IP addresses for your institution were not entered.
- When the online subscription was activated it was not realized that some subnets of your institution are routed through a proxy server.
What should I do?
- Send us Feedback so we can begin to diagnose the problem
- Let your librarian know you are having trouble
- My library subscribes to the paper version of CSHL Press Journals,
and I can't get access to them online. Why?
A subscription on paper and an active online subscription are two different things. Your institution must activate its Online Subscription for you to have access online. Alternatively, you must personally subscribe to the journal and activate an individual online subscription. See How to Subscribe for details.
- Who from my institution can access CSHL Press Journals Online?
The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to CSHL Press Journals Online.
- What is an Institution?
For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic.
For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site. For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.
- How does this work?
When someone attempts to use CSHL Press Journals Online, our server checks to see if the requesting computer is within the list of internet IP addresses provided by our subscribing institutions. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is no limit on the number of readers from your institution who may access CSHL Press Journals Online simultaneously.
If readers want to access CSHL Press Journals Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider), they can do so only through an individual subscription.
- How can I tell if my institution has subscribed to CSHL Press Journals Online?
If your institution has a subscription, you'll automatically have access to the entire site without having to sign in. You'll also see a message at the top of the page confirming that you're signed in as part of an institution.
If your institution has not subscribed, please contact your local librarian.
- Can my institution subscribe only to the electronic version?
Online-only subscriptions are available for CSH Protocols, Learning & Memory, and RNA.
- If our CSHL Press Journals Online subscription expires, and at some later date
we reinstate our subscription, will we have access to all years of the
electronic version?
Yes, when you buy a subscription to CSHL Press Journals Online, you have access to all years of the database.
